And that resonated. The fun and excitement of a redesign by choice isn’t the same as the immediate and forced replacement of damaged building materials that follow an insurance loss. And while many homeowners embrace the opportunity to make changes and sometimes even improvements, we understand that it is a pressure cooker of uncertainty as the claim is settled, selections are made on what can feel like very short notice and the concerns about how to maintain the routine of daily life for families impacted. Add in the presence of strangers in the home, the financial burden of the deductible, often the loss of treasured mementos and it is not always a welcome event.
The single-most important choice that a property owner will make is not the color of the cabinets, the finish of the paint – it is finding that right fit for a restoration contractor. And while many homeowners feel as if they can manage on their own, complexities, permits, estimate revisions/ supplements and available and reliable tradesmen are often impediments that can turn a three week project into a four month ordeal or longer if improperly managed.
And frankly, not every contractor and homeowner are compatible. Feel okay about saying no if you don’t have the confidence that a company is a great fit. This is your home or business, it is important that the team you select is one that will understand, respect, communicate and educate as well as advocating on your behalf with all parties involved. Knowing that the company has ALL of the necessary insurance coverages, workers’ compensation, general liability, pollution liability – requires background screening and the correct licenses, willing to pull permits and not subvert the checks and balances set in place to protect you the homeowner!
Ask questions and ask again if you don’t understand, there are no silly questions or concerns in this very stressful and sometimes confusing process! And we are here to help, 24/7. Please reach out if we can be of assistance.
